5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have a picture in mind of exactly what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that almost all security guard businesses are capable of supplying the service that property managers want, but too often do not due to a lack of ongoing quality control processes.
Security guard businesses are unlike any vendor a home supervisor usually hires. If you employ a painter, you can see whether they are doing their jobs by taking a look at the walls. However, when you employ a security guard company, how often can you see whether the protector organization is doing their job which includes running background checks and drug screenings, providing great training to your guards, and efficiently monitoring and supervising your defenses. In most instances they likely are, but it is important to implement a method of verification and quality control to make sure that problems connected with the lack of performing these jobs do not begin to occur.
In this guide we will discuss five (5) simple steps to improving your security guard service and achieving what you picture as your perfect key holding london.
Display Your Guards Qualifications
In many nations, guards are mandated to have a predetermined amount of training before they could begin working as security guards. If your condition is among these states, make sure your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the sort of training that’s being supplied by your security provider and ask yourself does it seem adequate.
Additionally, is your security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they should be supplying you with verifications. Otherwise, why?
Another excellent way to display whether the protector is a good fit for your house is to perform a brief”interview” to get a sense of the guard and to explain your expectations. This first dialogue can tell you a lot about what to expect from that guard and it provides you an opportunity to ask another guard if you feel it is essential.
Assess Guard Training
Although most security guard businesses have a very thorough orientation that introduces each guard to the company itself, in several circumstances the guard’s orientation to his delegated property isn’t quite as complete. We call the orientation to the delegated property”Site Specific Training”. Learn What your site specific training resembles:
• Can it occur at your premises?
• Who does the training?
• How long is each officer educated?
• How long can the security firm double lender?
• How thoroughly are your article orders clarified?
Determine the answer to each of these questions and be certain they match what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and also your site specific training to acquire an understanding of what goes into preparing a guard to operate at your premises.
Guard supervision is among the more important factors of good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to learn and better understand their responsibilities. When the guards are not being supervised, they begin to feel their work isn’t important and they begin to find themselves as not as a region of the security group. When guards do not feel as part of your group it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t require onsite oversight, how can your security guard firm remotely oversee its defenses? Outside of the normal security firm field supervisor spot checks, the two methods of remote oversight that prove most effective are:
Officer Tour Tracking Systems
If your guards are required to make rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they are on your premises. These monitoring systems allow the security guard company to monitor the time and log the action of the guards while they are making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports that enable the security guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be provided with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve found that having a method for guards to check in frequently with the security guard provider provides a way of making certain each guard is secure and alert. Using guards check-in frequently together with the security guard company, at least every 30 minutes, guards feel their safety is important and being awake and alert is also an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are always great ways of finding out exactly what is happening with your security as you are not there. Through these inspections, be sure that you ask your security guards questions about their responsibilities and duties to make sure they understand their jobs. In reality, we suggest getting your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program. Remember, when selecting a security consultant be confident the consultant isn’t really a security guard company. If that’s the case, your audit is guaranteed to develop problems with your existing security guard company.